I. WHO WE ARE
“AVENUE PREMIUM RESIDENCES” Ltd. is a commercial company registered in the Commercial Register with the Registry Agency under UIC: 207798161, with registered office and management address: Sofia, 1 Atanas Dukov St., fl. 9, office 8, tel. +359 (0) 282 84 872, e-mail: info@lavenue.bg, website: https://lavenue.bg/ (hereinafter referred to as the “Company”).
The Company is a personal data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation / GDPR).
As a personal data controller, the Company undertakes to process and protect your personal data as a natural person in accordance with the requirements of the GDPR and this Privacy Policy.
Terminology:
“Personal Data” means any information relating to an identified or identifiable natural person;
“Data Subject” means a natural person who is identified or can be identified based on certain information;
“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
“Controller” means a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;
“Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller. For the purposes of this Policy, a “processor” means an employee of “AVENUE PREMIUM RESIDENCES” Ltd.
II. WHAT INFORMATION DO WE COLLECT ABOUT YOU ON THE WEBSITE?
When visiting the website, we collect and process various types of technical data about you (this data does not personally identify you), such as: IP address used to connect your computer to the Internet, browser information / website you visited before accessing our website, or the website you visit when leaving our website, browser type and version, browser plug-in types and versions, log-in information, operating system, device type, computer/mobile device brand. We may also store information about the pages of our website that you visit and how long you spend on each page.
These data may be collected and processed on our behalf by third-party cookies. We also use cookies on the website. “Cookies” are small pieces of information sent by a web server to a web browser, allowing the server to collect feedback information from the browser. You may choose to delete our or third-party cookies through your browser settings. However, refusing cookies may result in certain parts of the website not functioning properly or as efficiently as they would if cookies were enabled.
Each time you visit the website, we automatically collect the following data: information about your visits, such as URL, information on activities carried out through and from the website (including date and time), information you have viewed or searched for (including most visited content and categories), page response times, page loading errors, length of visits to certain pages, including average time spent on specific pages viewing certain content, page interaction information (such as viewing, clicking, cursor movement), methods used to browse the page, user behavior data. This includes information provided by you when registering on the website, using a service/functionality, filling out a participation form, posting a comment or other activity on the website, or when reporting a problem with the website.
In some cases, the information you provide may include your name, address, email address and phone number. In other cases, we receive data about you from third parties, for example from a social network, if you have voluntarily chosen to log in to our website through that social network’s platform.
Personal information collected upon website registration:
When registering on the website, we process the following personal data: names, phone number and email address. This information is required to confirm your identity, establish your account and configure your service. By registering on our website, you allow us to communicate with you regarding your profile using the personal information you have provided.
We do not collect or process “sensitive” personal data related to you, such as religious or ethnic origin, political opinions, health status, etc.
Processing of personal data of persons under 16 years of age:
Children under the age of 16 may not register without the explicit consent of a parent/guardian. If we become aware that we have collected personal information from a child under 16 without parental/guardian consent, we will delete such information as soon as possible.
III. LEGAL GROUNDS AND PURPOSES FOR PROCESSING YOUR DATA
We process your data in fulfillment of our legal obligations and in order to ensure the effective use of our website by you, for various technical, administrative and operational reasons – to ensure that content is presented in the most convenient, accessible and user-friendly way for you and your device; to improve the website, including its functionality; to present content that may be of greater interest to you; to troubleshoot and resolve technical issues; for analysis, testing, research, statistical purposes and surveys; and as part of our efforts to maintain a safe and secure website.
Further processing is based on compliance with legal obligations applicable to us or when necessary for the purposes of our legitimate interests, such as detecting or preventing fraud or abuse of the website, or where required in the public interest.
By visiting our website where this Policy is published, you are deemed to have been informed of its contents. If you register on the website, you are deemed to have provided your consent within the meaning of the GDPR for your personal data to be processed for the purposes of administering the website.
IV. TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?
As a rule, we do not sell or distribute your personal data to third parties without your explicit consent.
Your data may be disclosed to:
(a) service providers who provide administrative and/or technical services for IT support and website security and help us improve and optimize the website;
(b) business partners or other companies when required to protect our legitimate interests or with your explicit consent;
(c) public authorities, if required by applicable law or necessary for exercising our rights or protecting our legitimate interests.
When selecting service providers, business partners and subcontractors, we require them to maintain appropriate technical and organizational measures to protect personal data and to process personal data only in accordance with our instructions.
Within our organization, under the “need-to-know” principle, employees have authorized access to your personal data according to their roles and responsibilities. These employees are bound by confidentiality obligations, and appropriate technical security measures have been implemented.
As a rule, we do not transfer personal data to third parties outside the European Union (“EU”) and the European Economic Area (“EEA”). However, information collected through cookies is usually provided by a data center closest to the traffic source, which may result in data being managed by servers located within or outside the EEA. In cases where personal data must be transferred outside your country (including outside the EU/EEA), we will take all necessary measures to ensure security and compliance with applicable laws.
V. DATA RETENTION PERIOD
We process and store your personal data only for as long as necessary to fulfill the purposes for which it was collected, after which we will cease its use and delete or destroy it.
VI. DATA SECURITY
To ensure that your personal data is processed in accordance with the GDPR, we have implemented appropriate technical and organizational measures to protect your data against accidental or unlawful destruction, unauthorized alteration, disclosure or access.
Please note that responsibility for maintaining the confidentiality of authentication credentials used to access the website lies with you. We are not responsible for unauthorized access by third parties.
VII. LINKS TO OTHER WEBSITES
Our website contains links to other websites governed by their own privacy policies. If you visit such websites, you should review their data protection policies. This Policy does not apply to other websites, and we are not responsible for their use or data processing practices.
VIII. COOKIES
Our website uses cookies to distinguish you from other users. This helps us improve the website. Processing is based on your consent expressed on the website or through your browser settings.
We use the following types of cookies:
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Statistical cookies – anonymously remember your device and track browsing behavior to help us understand how users use the website.
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Service cookies – help make the website more efficient by remembering registrations, login details and preferred settings.
We do not have access to third-party cookies, nor do third-party organizations have access to ours. Third-party organizations placing cookies have their own privacy policies.
IX. YOUR RIGHTS
Under the GDPR, you have the following rights:
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Right of access – to request information on whether and how your personal data is processed, obtain copies, or request corrections;
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Right to rectification – to request correction of inaccurate personal data;
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Right to erasure (“right to be forgotten”) – to request deletion of your personal data;
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Right to object – to object to the processing of your personal data;
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Right to restriction of processing – to request restriction of processing;
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Right to lodge a complaint with the Commission for Personal Data Protection.
You may exercise these rights by submitting a written request in free form to: info@lavenue.bg, sent from your email address.
This Policy may be updated to reflect current legal requirements and security measures. Any updates will be published on our website with the date of revision. In case of material changes, you will be notified via a notice on our website. Please review this Policy periodically to stay informed about how we protect your personal data.